Leasehold Management

Empowered Leaseholder Ltd was created to focus on you, the leaseholder, and we want to Empower you by giving you choice on how your building is managed.

As a leaseholder, recognised residents committee, RMC Director, RTM Company or Freeholder you will have full transparency of your buildings operational and financial operations via our on-line portal.

You will have 24 hour portal access to details on the running of your building.

We will perform routine inspections and provide evidence and report information of any corrective actions identified.

We will answer emails and telephone calls, we will come to site, we will be visible and we will be proactive.

We are friendly and accommodating and take pride in supporting you and deliver on ownership, transparency, and reliability.

• Management of banking facilities within RICS code of practice, S42 of Landlord & Tenant Act (held in trust)and general financial regulation (FCA/Anti Money Laundering)

• Issue of service demands and collection of funds.

• Arrears management and debt recovery.

• Accounting and financial Reporting in line with RICS code.

• Quarterly budget reviews (Tracking Spend)

• We will inform you on insurance renewal timelines and take your instructions on renewals.

• We will manage any complaints according to The Property Ombudsman

Resident Engagement

Engagement through effective communication is vital in property management. We ensure that all leaseholders and residents feel considered, understood, valued, and informed, addressing any concerns promptly.

Communication is key to fostering a positive living and engaging environment.

To do this we use our innovative resident engagement platform called Dwellant. You will have access to your statements and your balance, you can raise requests for building support directly, send photos, see site activities past and planned, and even list and post items in a marketplace style forum.

By being approachable and responsive we help build good relationships which contributes to tenant satisfaction and retention.

We want to offer social value that fosters a positive and supportive community vibe.

Property inspections

Regular property inspections are crucial to maintaining the condition of your home. We routinely conduct thorough communal area inspections to identify any potential issues before they escalate.

Inspections not only focus on aesthetic aspects but also on structural integrity and safety compliance. This proactive approach ensures that your property remains in excellent condition and aligns with compliance and safety standards.

Example here shows flammable material obstructing the fire exit.

Property maintenance

We will ensure your property remains well-maintained and functional. This includes regular building checks and planned preventative maintenance activities to meet the specific needs of your property.

We will respond quickly to maintenance requests to minimise disruptions for residents and visitors. We work diligently to uphold a high standard of cleanliness and efficiency, preserving the value of your investment.

You can report any issues on our resident engagement portal and add photos as required and even track progress of repairs and payments to suppliers.

Emergency repairs

We provide immediate response services for emergencies, ensuring that urgent issues are resolved swiftly.

Our priority is to restore comfort and safety as quickly as possible, giving leaseholders and residents peace of mind.

Our "Out Of hours" service team are 24-7 and will ensure that your emergency needs are prioritised. This service is optional and chargeable at a minimal cost per unit per year. The benefits far outweigh the costs!

Financial reporting

By maintaining transparency on financial matters, we enable leaseholders to make informed decisions concerning their building.

Our goal is to ensure that you are empowered with the information needed to optimise your property's financial performance.

Included......

• Responding to Lease enquiries.

• Managing Lease breaches

• Managing and processing solicitor sales enquiries (LPE1&2)

• Financial Management - Via our support partner (B-Hive Solutions)

• Budget Reviews – Are you getting value for money?

• Budget Creation

• Service Charge, ground Rent & Reserve Fund Collection.

• Recovery of Service Charge Arrears

• Financial Reporting - Budget versus Actual cost reviews – Tracking spend in real time.

• Creditor and Debtor Reporting

• Preparation and issue of audited year end accounts (Section 21 Landlord & Tenants Act 1985).

• Accounting and financial Reporting in line with RICS accounting practices.

• Management of banking facilities within RICS code of practice, S42 of Landlord & Tenant Act (held in trust)and general financial regulation (FCA/Anti Money Laundering)

• Quarterly operational and financial budget reviews (Tracking Spend)

• We will inform you on insurance renewal timelines and take your instructions based on on renewal options .

• We will manage complaints ethically and in line with our complaints proceedure and are members of The Property Ombudsman.

Asset Management & Compliance Activities

Our asset management service carefully oversee all compliance activities to ensure that your property meets legal and regulatory standards. This includes staying updated with legislation and regulations, performing necessary audits, and maintaining certification requirements.

Compliance activities mitigate risks and protects your investment for the long term.

Where necessary we will manage compliance in accordance with.....

Building Safety, H&S and Compliance Activities

Building Safety Act 2022

Fire Safety (2005 Fire Safety Order)

Electrical Installations (Regs 1989)

Water (APOC)

Lift Inspections (LOLER 1998)

Gas Safety Installation and Use 1998

Health & Safety at Work Act 1974

Health & Safety Compliance

Health and safety is essential in the property management sector. We take a proactive stance by conducting regular risk assessments and ensuring that all safety regulations are met. This includes fire safety checks, maintaining safe living conditions, and addressing any potential hazards.

By prioritising health and safety, We ensure that your property remains a secure environment for residents, staff, visitors and contractors.

We manage staff H&S awareness and record keeping and undertake regular "Tool Box Training" sessions.

Your buildings fire & building safety support systems will be routinely checked and evidenced electronically with any issue raised via the portal for remediation.

We use specialist software to produce detailed site inspection and fire door reports that generate task lists for onward remediation that links to the resident portal (Dwellant) for you to see and track through to completion.

Special Projects

We handle your special projects requirements with precision, whether they involve renovations, upgrades, or unique tenant requests. Our partners project management skills ensure that these tasks are completed on time and within budget while maintaining high standards of quality.

We work closely with contractors and stakeholders to ensure that your vision is realised effectively, enhancing the overall value of your property.

Project Works

CAPEX Planning (Planning the costs associated to items such as the roof, lifts, windows, redecoration works etc and putting funds aside for them)

Site Surveys and Defect Management

Condition Surveys (M&E)

Cyclical Maintenance (Internal & external redecs)

Section 20 Consultations (Notice of Intention, Tender Proposals & Notice of Award)

Mobilisation

Our mobilisation services ensure a smooth transition for new build properties entering the management fold. This is better managed if early engagement with the developer is achieved.

Mobilisation on new build schemes includes meticulous planning, scheduling and coordination with all stakeholders.

By implementing a structured approach we facilitate the integration of all required operations ensuring that all systems are set up and running efficiently from day one.

We will ensure that the digital handover is managed, checked and RAG statuses until completion.

It's important that the building is fit for purpose and safe ahead of resident occupation. The handover process must include the digital, physical and administrative phases and implement the snagging process and defects management thereafter.

Please enquire if you want to discuss further.

Contractor and contracts Management

We efficiently manage contractor relationships and oversee contractual agreements to ensure that all services are delivered effectively.

By establishing professional partnerships with trusted and approved contractors, we guarantee that maintenance work meets high standards and is completed in a timely fashion.

Our meticulous approach to contracts ensures compliance, fairness, and quality, protecting your investment and enhancing tenant satisfaction.

Our online portal allows you to see the work stages from issuing the works order to paying the suppliers invoice.

We will also use who ever you decide you want working at your property. All we ask is that they are professional, insured and meet our supplier onboarding criteria.